📞 1. Contact Channels

You can reach our support team through the following methods:

• Email: abhibind45@gmail.com (24/7 – replies within 24 hours)
• Phone: 9236845610 (Mon–Fri, 9:00 AM – 6:00 PM)
• Live Chat: Available on our website during business hours
• Contact Form: Available on the "Contact Us" page
• Instagram: @trendizooi.com_

⏱️ 2. Response Time

We aim to respond to all inquiries within 24 hours on business days.
High-priority issues (e.g., account access or order problems) are handled as quickly as possible.

🤝 3. Customer Respect & Privacy

All messages are handled professionally and confidentially.
We will never share your contact details or communication without your consent.

🔄 4. Follow-Up

If your issue requires escalation, a team member will follow up until it’s resolved.
You will receive updates on the status of your request.

If your item arrives damaged, don’t worry — we’ve got you covered.

Here’s what to do:

1. Contact Us Within 48 Hours
   Email us at abhibind45@gmail.com, call 9236845610, or message us on Instagram @trendizooi.com_.
2. Provide Proof
   Send us clear photos or a video showing the damage and the packaging. This helps us file a claim with the courier and speed up your replacement or refund.
3. Resolution
   Once verified, we’ll offer a free replacement, store credit, or full refund — whichever you prefer.

📦 1. Order Processing Time

• All orders are processed within 1-3 business days (excluding weekends and holidays).
• You will receive a confirmation email once your order is placed and another when it ships.

🚚 2. Shipping Time

• Standard Shipping: 8-14 business days
• Express Shipping: 5-7 business days (available at checkout)
• Delivery times may vary based on your location and selected shipping method.

🌍 3. International Shipping

• Delivery times range from 8–14 business days, depending on customs and carrier processing.
• Customers are responsible for any customs fees or import taxes.

🔍 4. Tracking Your Order

• A tracking number will be provided via email once your package ships.
• You can track your delivery status anytime through our [Track Order] page.

🕒 5. Delays & Exceptions

• While we aim to deliver on time, delays may occur due to weather, holidays, or courier issues.
• If your order is delayed beyond the estimated time, please contact our support team for assistance.

A: Once your order has been shipped, you’ll receive a confirmation email or WhatsApp message with your tracking number and a link to track your package in real time.

Here’s how you can track it:

1. Check Your Email or WhatsApp: Look for a message titled “Your Order Has Shipped.”
2. Click the Tracking Link: This will take you to the courier’s website where you can view the delivery status.
3. Visit Our Website: You can also go to the “Track Order” section and enter your order number and email/mobile to see the latest updates.

If you haven’t received a tracking number within 48 hours of ordering, please contact us at abhibind45@gmail.com or call 9236845610.

🔁 Return Window

You can return any eligible item within  3-5 days of delivery.

📦 Return Conditions

• Items must be unused, unwashed, and in original packaging with all tags attached.
• Sale items, personalized products, and accessories are non-returnable unless damaged or defective.

💸 Refund Process

• Once we receive and inspect the returned item, we’ll issue a refund or exchange within 3-5 business days.
• Refunds are processed to your original payment method or as store credit, based on your preference.

📬 How to Request a Return

Contact us at abhibind45@gmail.com or call 9236845610 within the 3-5 day window. You can also message us on Instagram @trendizooi.com_.
We’ll guide you through the return process and provide the return address.

Yes, all products listed on our website are 100% authentic and original.

We take pride in offering only genuine, high-quality items sourced directly from trusted manufacturers and verified suppliers. Each product undergoes quality checks before shipping to ensure you receive exactly what you see on our site.

If you ever have concerns about a product’s authenticity, feel free to contact us at abhibind45@gmail.com, call 9236845610, or message us on Instagram @trendizooi.com_.

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